Shipping Policy

1. Shipping Destinations
We provide worldwide shipping and free for standard shipping on orders over $99.

2. Shipping Methods and Costs
The customized items need 3-7 business days to handcraft, then we will ship to you as soon as possible.

Standard Shipping: Usually takes 8-14 business days and pay for $9.95.
Fast Shipping : Usually takes 6-13 business days and pay for $14.95.

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs processing and local postal services.

3. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order using the tracking number provided via our website or the carrier's website.

Return Policy

1. Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items, such as personalized products and final sale items, are not eligible for return.

3. Return Process
To initiate a return, please contact our customer service team at [Return@cat-bro.com] with your order number and reason for return.
Our team will provide you with a return authorization and instructions on how to send your item back.
Please include the return authorization form inside your return package.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team for assistance.
Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Return@cat-bro.com] with photos of the damage or defect.
We will arrange for a replacement or refund at no additional cost to you.